Director, Fundraising Operations At International Rescue Committee

George Michael
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The Director, Fundraising Operations is a senior leader of the Business Operations and Analytics team within ER. This team is the backbone of the department and provides strategy and financial planning, analytics and operations support for all of ER.

The Director will lead and develop a team of 14 people situated across the US and Europe. They will lead on the management of global data capture, processing of gift and financial transaction, financial reporting, and reconciliation for all private fundraising revenues globally.

They will act as thought-partner to the frontline fundraising, Finance, IT, and Analytics teams to support rigorous and best in class standards, processes, governance, and stewardship around key fundraising data assets and to ensure that these assets can be transformed into valuable and actionable business insights.

Major Responsibilities: 

• Ensure the accurate and timely processing of all private revenue globally to enable quality donor stewardship and power our analytics program

• Establish and improve data management and standard processes across all markets, leveraging both Salesforce solutions and data warehouse infrastructure (SQL databases, scheduling and ETL tools) to support key business processes and provide continuous data quality and accuracy improvements

• Serve as primary liaison with IRC Finance for all work related to financial reporting/reconciliation, preparation of the annual financial audit and ensure all gift processing and record-keeping is conducted in compliance with all financial and legal standards

• Manage and administer internal IRC global payment gateways, including set-up and technical configuration of new gateways, fraud monitoring and vendor management 

• Partner closely with IT/technology colleagues on related data governance processes and systems administration and configuration to improve data capture, validation and security

• Take personal responsibility for the success of the GDO team by supporting, mentoring, and developing them. Promote a positive, collaborative, efficient team working environment where team members enjoy working with each other and feel able to do impactful work and grow professionally over time 

Key Working Relationships: 

Position Reports to: Vice President, Business Operations and Analytics 

Position directly supervises:

• GDO Senior Manager, US Market

• GDO Manager, UK Market

• Operations Analyst

• Senior Analyst Performance and data quality

• GDO Manager, New Markets

Minimum Requirements

• Extensive demonstrable work experience with complex, large-scale CRM (preferable Salesforce), donor or member databases with high transaction volume and marketing segmentation requirements as well as in handling vendor relationships 

• Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications 

• Build and maintain tight-knit collaborations with partners in functions and teams across IRC

• Able to handle multiple demands and adapt to new challenges and shifting priorities

• Solid people management capabilities 

• Strong organizational and time-management skills; consistent track record to prioritize and deliver sophisticated projects on time

• Ability to solve problems and identify solutions under high levels of ambiguity and uncertainty

• Excellent Excel skills and experience with financial modeling.

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