Technical Writer – AWS Support At Amazon Web Services, Inc

Amazon Web Services, Inc

Technical Writer – AWS Support

Job type: Full-time
Job category: Technical Writing
Hiring Organization: Amazon Web Services, Inc.
Job ID: 2602256
Location: Seattle, WA, USA

About the Role:

Join Amazon Web Services (AWS) as a Technical Writer and play a pivotal role in creating and maintaining high-quality knowledge base content for technical and non-technical audiences. This role offers an opportunity to work with cutting-edge cloud technologies in a dynamic and fast-paced environment.

Key Responsibilities:

  • Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility.
  • Triage customer feedback on knowledge base articles and prioritize actions.
  • Create and edit knowledge base content describing AWS Services and troubleshooting processes.
  • Work with development teams and stakeholders to produce world-class knowledge base articles.
  • Contribute to content creation and review sprints with team members and AWS Support.

Basic Qualifications:

  • 4+ years of experience as a technical editor or writer of technical documentation.
  • Experience delivering content publication plans or managing multiple projects.
  • Proficiency in HTML for web content.
  • Experience using data analytics to measure content performance.
  • Exceptional writing, editing, organization, collaboration, and communication skills.
  • Bachelor’s degree in English or related field, or equivalent industry experience.

Preferred Qualifications:

  • Strong desire to learn new technologies and improve the customer experience.
  • Experience working on technical content for developers, DevOps professionals, and end users.
  • Experience working with technical customer service organizations.
  • Knowledge management or project management experience.
  • Familiarity with AWS services.

Compensation:

The base pay for this position ranges from $59,100/year to $142,300/year based on geographic market and job-related factors. Additional compensation such as equity and sign-on payments may be provided as part of the total compensation package.

To apply for this job please visit amazon.jobs.

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