Merchant Operations Manager At Uber Eats

George Michael
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Merchant Operations Manager

Job type: Full-time
Job category: Operations
Hiring Organization: Uber Eats
Education level: Bachelor’s degree
Experience: 2+ years
Deadline: Rolling
Location: Mexico City, Mexico

About the Role

Uber Eats seeks a proactive Operations Manager in Mexico City to lead its Merchant Operations team. The mission is to elevate Uber Eats as the top choice for food delivery by optimizing merchant operations. As a key player, you will develop tools and scalable processes, collaborating closely with local teams, Territory Leads, and Account Managers to enhance the overall delivery experience.

What you’ll do

  • Collaborate with commercial teams to identify operational opportunities and minimize defects.
  • Develop scalable processes for merchant education and operational excellence.
  • Evaluate strategic trade-offs to foster long-term customer loyalty and merchant satisfaction.

What you’ll need

  • Prior experience in operations management.
  • Strong analytical skills with a data-driven approach.
  • Proven ability to thrive in a dynamic, fast-paced environment.
  • Excellent collaboration and partner management abilities.
  • Proficiency in Excel and data analysis.
  • Strong SQL skills are highly desired.
  • Self-motivated with a creative mindset.

Uber values diversity and encourages candidates from all backgrounds to contribute to shaping a future of independent mobility. While remote work may be considered, employees are typically expected to spend a significant portion of their time in the office, aligning with Uber’s collaborative culture.

How to Apply

To apply for this position, please submit your resume and cover letter through the Uber Careers website.


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