Senior Technical Writer At Verizon

George Michael
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Senior Technical Writer

Job type: Full-time
Job category: Technology, Writing
Hiring Organization: Verizon
Education level: Bachelor’s degree or equivalent experience
Experience: Four or more years of relevant work experience
Deadline: Rolling
Locations: Doral, Florida; Basking Ridge, New Jersey; New York, New York, United States

Job Description

Verizon, a global leader in technology and communications services, is seeking a Senior Technical Writer to join the Value Digital/Customer Experience team. This role focuses on creating and enhancing digitally-led experiences for customers, striving for reliability, simplicity, and exceptional quality in world-class journeys.

Responsibilities:

  • Create technical content across project lifecycles within the Onboarding and Support Management pillars to shape product experiences and aid users in completing tasks.
  • Identify opportunities to enhance workflows and efficiency in developing language within products to meet business and member needs.
  • Prioritize multiple projects according to project needs, task effort, and timelines, while taking a user-centered design approach and rapidly testing and iterating content solutions.
  • Collaborate with Experience Designers, Engineering, and Experience Managers to define and drive user-centered experiences.
  • Champion new ideas, take risks, and ask smart questions to drive innovation in technical content creation.

Qualifications:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Working knowledge of UX software such as Figma, Balsamiq, Framer, and Sketch.

Preferred Qualifications:

  • Bachelor’s degree in English, Communications, Journalism, or equivalent.
  • Strong team spirit and communication skills to collaborate with various stakeholders.
  • Advanced knowledge of effective writing and editing.
  • 3-5 years of UX writing experience, with a preference for candidates with experience designing complex solutions for complete digital environments.
  • Familiarity with user-centered design (UCD) principles and processes, including user research, testing, rapid prototyping, and usability and accessibility concerns.
  • Experience defining and leading process improvements for content management.
  • Ability to originate innovative approaches to user experience messaging with significant impact.

Equal Employment Opportunity

Verizon is committed to fostering an inclusive environment where diversity is celebrated and all employees feel valued and empowered. We are an equal opportunity employer and encourage candidates from all backgrounds to apply.

How to Apply

To apply for the Senior Technical Writer position at Verizon, please visit Verizon’s Careers Page and submit your application. Join us in shaping the future of connectivity and communications!

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